Support and FAQs

Your satisfaction is our top priority. If you need assistance, our friendly customer support team is here to help. You can reach us via email at info.blubberbuddies@gmail.com or through the contact form down below. We're available Monday through Saturday, and typically respond within 48 hours.

  • Payment Methods

    We currently accept American Express, PayPal, Apple Pay, Google Pay, Credit card and Shop Pay as payment methods. However, in the future we might open up to other alternatives if necessary

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  • International Shipping

    We ship to over 200 countries, excluding South America, India, Africa, small islands, and a few others. We offer FREE shipping to the United States, United Kingdom, Australia, and many other countries, thanks to affordable shipping rates from our warehouses in Asia.

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  • How to Wash Your Plushie

    1. Use the gentlest cycle on your washing machine.
    2. Wash with cold water and a mild detergent.
    3. If you need to disinfect, use warm water or a safe sanitizer like Lysol Laundry Sanitizer.
    4. Place your plushie in a mesh bag or duvet cover for extra protection, or add towels to the washer.
    5. Air-dry your plushie, and use a hairdryer on low heat to fluff the fur when it's damp.

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